Welcome to the website of the High Woodlands Homeowners Association (“High Woodlands HOA”, “we”, “our”, or “us”) at https://highwoodlands.com (the “Site”). These Terms of Service govern your access to and use of the Site, including any content, features, or services provided through it.
By accessing or using the Site, you agree to be legally bound by these Terms of Service. If you do not agree, you should not use the Site.
0. Refund and Cancelation Policy
High Woodlands Pool offers refunds under the following conditions:
– Swim lessons and pool/shelter reservations are refundable if canceled at least 7 days prior to the scheduled start date.
The refund will be processed within 5-10 business days.
– If cancellation occurs 1-6 days before the session/reservation, a refund will not be provided; however, customers will
be encouraged to reschedule, if possible.
– Refunds will be issued in the event of chemical issues, staffing shortages, or operational closures that prevent services
from being delivered.
– No refunds will be issued for missed sessions, illnesses, or cancellations due to inclement weather, although
rescheduling may be possible depending on availability.
How to Cancel or Request a Refund:
Customers may cancel or request a refund by using their Acuity scheduling account, the confirmation email, or by
emailing the pool manager at pool@highwoodlands.com.
1. Purpose of the Site
The High Woodlands HOA website is intended to serve residents and homeowners by providing community news, official documents, event information, amenity scheduling, and contact options. It may also include access to password-protected member services.
2. Eligibility
This Site is intended for use by adult homeowners and residents of the High Woodlands community. By using the Site, you confirm that you are at least 18 years old and a member or affiliate of the community, or otherwise authorized to access it.
3. User Responsibilities
When using the Site, you agree to:
- Use the Site only for lawful, personal, and community-related purposes
- Refrain from submitting false or misleading information
- Respect the privacy and rights of other members
- Not attempt to circumvent security measures or access unauthorized sections of the Site
- Not post or transmit any material that could be considered harassing, offensive, or inappropriate
4. Account Access and Security
Certain features of the Site may require you to register or log in. You are responsible for maintaining the confidentiality of your login credentials and any activity that occurs under your account. Notify us immediately of any unauthorized use or security concerns.
5. HOA Communication and Notifications
By submitting your contact information, you agree to receive official HOA communications, including notices, newsletters, event updates, and service-related emails. You may opt out of certain non-essential messages.
6. Ownership and Intellectual Property
All content and materials provided on the Site—including logos, text, documents, graphics, forms, and downloads—are the intellectual property of High Woodlands HOA and may not be reproduced, distributed, or used without written consent.
7. Third-Party Services and Links
The Site may contain links to third-party websites or tools. We do not control and are not responsible for their content, privacy policies, or terms. Use of third-party services is at your own risk.
8. Disclaimer of Warranties
The Site is provided on an “as is” and “as available” basis. High Woodlands HOA makes no warranties, express or implied, regarding the Site’s accuracy, reliability, or availability.
9. Limitation of Liability
To the fullest extent permitted by law, High Woodlands HOA is not liable for any damages resulting from your use of, or inability to use, the Site. This includes direct, indirect, incidental, or consequential damages.
10. Modifications to Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted to this page with the updated effective date. Your continued use of the Site after any changes signifies your acceptance of the revised terms.
11. Governing Law
These Terms are governed by the laws of the State of Washington. Any disputes arising from these Terms or your use of the Site shall be resolved under the jurisdiction of Washington State courts.
12. Terms and Conditions
Eligibility:
– Pool and shelter reservations are available to High Woodlands HOA members only.
– Swim lessons are open to both members and non-members.
Rules and Conduct:
– All guests must follow the posted Open Swim Rules.
– During pool and shelter reservations, the HOA member who made the reservation must be present on-site for the fullHigh Woodlands Pool – Policy Documents
duration of the reservation.
– For swim lessons, a parent or guardian must remain on deck for all children under the age of 12.
Violations:
Failure to adhere to these rules may result in a formal warning from the pool manager. Continued non-compliance may
lead to temporary or permanent suspension from using pool or shelter facilities for the season.
Dispute Resolution:
If an issue arises, customers are encouraged to speak with the lead or head guard on duty. If the matter cannot be
resolved on site, customers may contact the pool manager at pool@highwoodlands.com for further assistance.
13. Security Policy
High Woodlands Pool uses Stripe to process all payments securely through Acuity Scheduling.
– All payment data is handled exclusively by Acuity, which uses SSL encryption and industry-standard security practices
to safeguard customer information.
– High Woodlands Pool does not store, transmit, or extract payment data outside of the Acuity platform.
Data Breach Procedure:
In the unlikely event of a data breach, all affected customers will be notified immediately via email, including a detailed
summary of the breach and instructions for taking appropriate steps, including fraud protection if necessary.
14. Contact Information
For questions or concerns about these Terms of Service, please contact:
📧 board@highwoodlands.com
📍 High Woodlands Homeowners Association, Kirkland, WA
